Our support team is available 7 days a week. Expect a response within 2 hours during business hours.
Speak directly with a return specialist.
+91 800 123 4567MonโSat, 9 AM โ 8 PM IST
Instant answers from our AI assistant + human agents.
ReturnKart HQ, Mumbai
123 Commerce Park,
BKC, Mumbai โ 400051
Fill out the form and our team will get back to you within 2 hours.
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Under 2 hours during business hours
Instant help any time of day or night
From 50,000+ resolved support tickets
Quick answers to the most common questions about returns and refunds.
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Log in to your ReturnKart dashboard, navigate to "My Orders", find the item you want to return, and click "Return Item". Follow the step-by-step guide to complete your request in under 60 seconds.
Once your return is received and verified at our warehouse, refunds are typically processed within 2โ3 business days. UPI and wallet refunds may appear faster than bank transfers.
Yes! During the return request flow, you can choose "Replacement" instead of "Refund". We'll pick up your old item and arrange delivery of the replacement simultaneously โ at no extra cost.
Absolutely. All doorstep pickups are completely free of charge. You can also choose to drop off at a partner store or mail it back with our prepaid shipping label โ all free.
In the rare case that an item fails inspection, we'll notify you within 24 hours with a detailed report. You can dispute the decision or have the item returned to you at no extra cost.
Most products have a 30-day return window from the delivery date. Some categories like electronics and apparel may have different policies depending on the retailer. Check your order details for the exact return deadline.